Sell event tickets¶
Odoo Events provides users with the ability to create custom event tickets (and ticket tiers), with various price points.
It also allows them to sell event tickets in two different ways: via standard sales orders, and online through an integrated website.
Odoo also simplifies the ticket-purchasing process by providing plenty of payment method options.
Tip
To learn more about how to create custom tickets (and ticket tiers) for events, check out the Create events documentation.
Configuration¶
In order to sell event tickets in Odoo, some settings must first be enabled.
First, navigate to . In the Registration section, there are two different settings: Tickets and Online Ticketing.
The Tickets setting allows users to sell event tickets with standard sales orders.
The Online Ticketing setting allows users to sell event tickets online through their integrated Odoo website.
To activate a setting, tick the checkbox beside the desired feature’s label, and click Save to finish enabling it.
Note
If these options are not enabled, a default Register button becomes available for visitors to interact with and procure free registrations to the event.
- menu
- Events ‣ Configuration ‣ Settings
- shows
- The Events settings page with the Tickets and Online Ticketing checkboxes enabled in the Registration section.
- highlight
- The Tickets and Online Ticketing settings (red frame).
- data
- Demo event 'Technical Training' (event), 'YourCompany' demo data.
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
With those settings enabled, Odoo automatically creates a new Product Type called, Event Ticket, which is accessible on every product form. Odoo also creates three event registration products (with the Product Type set to Event Ticket) that can be used or modified for event tickets.
Important
When creating a new event registration product, the Product Type must be set to Event Ticket on the product form, in order for it to be selected in the Product column under the Tickets tab on an event form.
- menu
- Events ‣ Events ‣ (event) ‣ Tickets tab
- shows
- The Tickets tab of an event form with the Product column visible on the ticket lines.
- highlight
- The Product column (red frame).
- data
- Ticket 'Standard' with the product 'Event Registration'.
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
Note
Any event with paid tickets sold, features a Sales smart button at the top of the event form, where the respective sales orders attributed to those ticket sales become available.
- menu
- Events ‣ Events ‣ (event)
- shows
- An event form showing the Sales smart button at the top with the total amount sold.
- highlight
- The Sales smart button (red frame).
- data
- One confirmed sales order of EUR 350.
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
Clicking the Sales smart button reveals a separate page, showcasing all the sales orders (standard and/or online) related to tickets that have been sold for that specific event.
Sell event tickets with the Sales app¶
To sell event tickets with sales orders, start by navigating to the app. Then, click New to open a new quotation form.
After filling out the top portion of the form with the appropriate customer information, click Add a product in the Order Lines tab. Then, in the Product column, select (or create) an event registration product configured with its Product Type set to Event Ticket on its product form.
Once an event registration product is selected, a Configure an event pop-up window appears.
- menu
- Sales ‣ Orders ‣ Quotations ‣ New
- shows
- The Configure an event pop-up window on a sales order line, with the Event and Event Ticket fields.
- highlight
- The Event and Event Ticket fields (red frame).
- data
- Event 'Technical Training', ticket 'Standard'.
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
From the Configure an event pop-up window, select to which event this ticket purchase is related to in the Event field drop-down menu. Then, in the Event Ticket drop-down menu, select which ticket tier the customer wishes to purchase, if there are multiple tiers configured for that event.
When all the desired configurations are complete, click Ok. Doing so returns the user to the sales order, with the event registration ticket product now present in the Order Lines tab. The user can proceed to confirm and close the sale, per the usual process.
Tip
To re-open the Configure an event pop-up window, hover over the event registration product name in the Order Lines tab, and click on the (pencil) icon.
Sell event tickets through the Website app¶
When a visitor arrives on the register page of the event website, they can click the Register button to purchase a ticket to the event.
Note
If the visitor is not already on the register page of the event website, clicking Register on the event website’s submenu redirects them to the proper register page. From there, they can click the Register button to begin the ticket purchasing process.
If different ticket tiers are configured for the event, the visitor is presented with a Tickets pop-up window.
- menu
- (event website) ‣ Register
- shows
- The ticket selection pop-up window on the event website with the ticket types, prices and quantity selectors.
- highlight
- The quantity selectors (red frame).
- data
- Two ticket types: 'Standard' (EUR 100) and 'VIP' (EUR 250).
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
From here, visitors select which ticket tier they would like to purchase, along with a quantity, using the numerical drop-down menu available to the right of their desired ticket. Once the desired selections have been entered, the visitor then clicks the Register button.
Then, an Attendees pop-up window appears, containing all the questions that have been configured in the Questions tab of the event form for this particular event.
- menu
- (event website) ‣ Register
- shows
- The attendee details pop-up window on the event website asking for each attendee's name, email and phone.
- highlight
- The attendee question fields (red frame).
- data
- One attendee being registered.
- module
- event_sale, website_event_sale
- notes
- English UI, light theme, 1440px width.
If multiple tickets are being purchased at once, there are numbered sections for each individual ticket registrant, each containing the same questions. However, if any question has been configured with the Ask once per order setting, that question is only asked once – and not for every attendee making the reservation in the order.
With all necessary information entered, the visitor can then click the Go to Payment button. Doing so first takes the visitor to a Billing confirmation page, followed by a Payment confirmation page, where they can utilize any configured payment method set up in the database to complete the order.
Then, once the purchase is complete on the front-end of the website, the subsequent sales order is instantly accessible in the back-end of the database.
See also