Server events¶
Many events are sent from the server and not from the visitor’s browser: purchases confirmed later, refunds, lead stages, store sales, Meta Conversions API events, offline conversions, and catalog updates. Server events are not lost if the visitor closes the page, are not blocked by ad blockers, and can carry data that the browser does not have. They are queued, then sent by a scheduled action that runs every 5 minutes.
Go to (also available as and ) to follow them.
- menu
- Website ‣ Configuration ‣ Tracking & Consent ‣ Server Events
- shows
- The Server Events list with a few lines of different providers and statuses (Sent, Pending, Error), the Send Again button above the list, and the filters Pending, Errors, Sent, and Test Events.
- highlight
- The Status column (red frame).
- data
- Events "purchase", "refund", "QualifiedLead" for providers Google and Meta.
- notes
- English UI, light theme, 1440px width.
Each line shows the Date, the Provider (for example the GA4 Measurement Protocol, the Meta Conversions API, the Data Manager API, or the Merchant API), the Event, the number of Attempts, the Sent Date, and the status:
Status |
Meaning |
|---|---|
Pending |
Waiting to be sent, or waiting for the next attempt. |
Sent |
Accepted by the provider. |
Error |
Refused or not sent after the last attempt. Read the error in the Response tab. |
Discarded |
Expired before it could be sent (the providers refuse events that are too old). |
If an attempt fails because of a temporary problem, Odoo tries again after 1 minute, 5 minutes, 30 minutes, 2 hours, 6 hours, and 24 hours. Then the event stays in Error, unless it expired, in which case it is Discarded.
Open a line to see the Payload (the data sent: personal data is hashed), the Response of the provider, the Event ID shared with the browser event (used to avoid counting the event twice), the date of the next attempt, and, with the Document button, the order, the lead, or the invoice that caused the event.
To send events again, select them in the list and click Send Again, or click the button on a single event.
Use the filters Pending, Errors, Sent, and Test Events, and group by Provider, Event, or Status. The events sent in a test or validation mode are marked as test events: see Testing and troubleshooting.
Note
The lines are removed after the delay set in Keep Sent Events (days) (see Retention and debug settings). Only designers can read the list; administrators can also delete lines.